Shipping policy
Shipping Policy
Last updated: 10 October 2026
At [Your Store Name], we aim to deliver your orders as quickly and smoothly as possible. Please read our shipping policy below for information about order processing, delivery times, and tracking.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays. During busy periods, sales events, or holidays, processing times may be slightly longer.
You will receive a confirmation email once your order has been placed.
2. Shipping Times
Estimated delivery times begin once your order has been dispatched.
- United Kingdom: 5–10 business days
- International orders: 7–15 business days, where available
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs procedures, and other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Any available free-shipping offers will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has been dispatched, we will provide tracking information by email where tracking is available.
Please allow a few business days for tracking information to become active after dispatch.
5. Delayed or Missing Orders
Although we do our best to ensure timely delivery, delays can occasionally occur due to postal services, customs checks, weather conditions, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery window, please contact us at [Your Customer Service Email] with your order number so we can help investigate.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, subject to your legal rights.
7. International Shipping and Customs
For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.
Where applicable, these charges and any responsibility for paying them will be handled in accordance with the information provided at checkout and applicable law.
International delivery times may vary due to customs clearance.
8. Split Shipments
Depending on product availability and fulfilment arrangements, items within the same order may arrive in separate packages.
If this happens, your items may be dispatched at different times and may have separate tracking details.
9. Damaged, Incorrect, or Undelivered Items
If your order arrives damaged, contains the wrong item, or appears to be missing, please contact us at [Your Customer Service Email] and include your order number and relevant photographs where appropriate.
We will review the issue and work with you to find a suitable resolution.
Nothing in this policy affects your statutory rights, including any rights you may have under applicable consumer protection laws.
10. Contact Us
If you have any questions about shipping or your order, please contact us:
Store Name: Trendora
Email: Zakedmunds@yahoo.co.um
We appreciate your business and thank you for shopping with us!